The first place to look for guidance on using and understanding Turnitin is the library's Turnitin Guide, this includes FAQs on matters such as understanding your similarity score/report. If you do not find an answer to your question you also have the option to submit your own.
If you want some one to one advice on understanding your similarity score/report you can book an appointment with the Library Help Centre.
If it is a technical issue you are having, such as trouble making a submission to Moodle then you should submit a request with the IT department through this Support Hub.
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