Microsoft Outage – How to Access Your Support Tickets

Service Update | 13/11/2026

Microsoft Service Disruption

Please be aware that Microsoft services are currently experiencing a global outage.

This may affect access to Outlook, Microsoft Teams and other Microsoft 365 services.

Students may be unable to attend live online classes or communicate through Teams until services are restored.

The NCI Library remains available, and students are encouraged to continue working independently where possible.

Please continue attempting to attend scheduled classes, as these will resume once services are restored.

Further updates will be communicated through NCI's official social media channels.

Accessing and Managing IT Support Tickets

During the Microsoft outage, students and staff can continue to view and manage their IT support tickets directly through the NCI Support Hub, without relying on Outlook email notifications.

To access your support requests:

1. Open the NCI Support Hub and sign in.
2. Click your profile icon/name in the top-right corner.
3. Select Requests from the dropdown menu.
4. From the Requests section, you can:
   • View your existing support tickets.
   • Check the current status of your requests.
   • Read updates and responses from the IT Support Team.
   • Add replies or provide further information directly within an existing ticket.

Please refer to the screenshot below to locate the Requests option.

Further Assistance

If you are unable to receive ticket updates through Outlook, we recommend checking the Requests section of the NCI Support Hub regularly for responses to your open requests.

You can also continue to submit new support requests to any department through the NCI Support Hub by selecting Submit a Request in the top-right corner of the page and choosing the appropriate request form.

Thank you for your patience and understanding.

IT Department