Teams Classic retires. Get started with the latest Microsoft Teams update.

After March 31, 2024, NCI Students and Staff will be prompted to transition to the new Teams client, replacing the classic version. Updates for Online Version and Mobile app will be applied automatically. We ask all Students and Staff to update now by following the steps below:

Updating Teams Now

1. Open Teams Desktop (not the online version). Toggle on "Try the new Teams" at the top left. If you don't see it, sign out and back in.

2. The download will start automatically. Continue using Teams classic. You'll be notified when the download finishes.

2.1 If you receive the following message please just wait a moment for the Switch Now option to appear, if the image in step 3 does not appear click Switch to classic Teams and try again. 

3. After background installation, a notice will appear. Click "Switch now" to launch the new Teams. You have successfully updated.

If Issues Arise?

If for any reason the update causes Teams to freeze or crash we recommend that you clear your Teams cache and then restart Teams. How do I clear my Teams cache? 

If at any point you are unsuccessful or encounter issues please Submit a Request to IT on the NCI Support Hub, or by clicking here.

Further Reading. 

If you would like to learn more about this update and read some FAQ's please select the article below:

Teams Classic retires. Get started with the latest Microsoft Teams update (Further Reading)